Refund & Cancellation Policy
We stand firmly behind our streaming quality and server reliability with a transparent 7-Day Money-Back Guarantee.
If you experience technical streaming difficulties, persistent buffering, or device incompatibility that our 24/7 technical concierge cannot resolve within the first 7 days following your initial purchase, you are eligible for a 100% full refund.
To qualify for a prompt refund under our 7-day guarantee:
- Your refund request must be submitted within 7 calendar days of your transaction date.
- You must have contacted our 24/7 WhatsApp concierge or email helpdesk to allow our engineers an opportunity to verify your app configuration or playlist URL.
- Passes purchased directly through usaiptvdirect.com are eligible.
Requesting a refund takes less than 2 minutes:
- Option A (Fastest): Message our 24/7 WhatsApp Concierge with your Order ID and email.
- Option B: Send an email to support@usaiptvdirect.com with the subject line "Refund Request - [Your Order ID]".
Once approved, refunds are initiated immediately. Depending on your financial institution or card issuer, the credited funds will reflect on your statement within 1 to 3 business days.
